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Step 1:
Receive RCS Training Tools |
Step 2:
Complete Application |
Step 3:
Send Application to RCS for Review |
Step 4:
Receive Response from RCS |
Step 5:
Undergo Compliance Assessment(s)
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Step 6:
Receive Training (Optional) |
Step 7:
Additional Compliance Assessment(s) (If Necessary)
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Step 8:
Successful Certification |
The certification process
The WRC standard is based on the RCS Strategic Risk Management Program, the recognized standard for controlling workers compensation related costs in the staffing industry. RCS administers in partnership with ASA. The program standard is endorsed by the WRC Advisory Council.
Companies eligible for Certification will meet the definition of a staffing firm, comply with program requirements, and agree to abide by the industry code of ethics as defined by ASA.
The Certification process includes an application phase, review and understanding of the standard, onsite training (optional), and onsite operational compliance assessment(s). The interactive flow chart above provides an overview of the process. |
Process detail
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 1. |
Receive RCS Training Tools |
 1. |
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| Receive RCS Training Tools |
The application fee includes a suite of tools from RCS. Designed to help firms understand proven risk management risk management concepts, RCS training tools are developed specifically for the staffing industry. As a WRC applicant, the following risk management tools are provided upon receipt of your application fee:
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RCS Strategic Risk Management Manual
The textbook on controlling workers compensation costs for the staffing industry. Originally developed in 1990, the latest edition (2006) communicates concepts and strategies proven effective within the staffing industry.
View the Table of Contents |
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RCS Interactive Training CD-ROM (3 seat license)
The perfect compliment to the manual. This PC-based training, licensed for use in 3 company offices, is an interactive tool designed for full-time staff. Five modules explore risk management and how it is practiced within the staffing industry:
- Staffing Industry Risk Management
- The Hiring Inflow Process
- Client Qualification and Risk Management Based Sales
- Accident and Injury Protocols
- The Essentials of Loss Control
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RCS Internet Resource Center (12 months)
The RCS Internet Resource Center is the Internet gateway to valuable tools, news, and information. This includes electronic copies of RCS forms ready for download. Web-based training opportunities are also available with an online community of staffing industry risk managers. |
( Fees Apply)
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| 2. |
Complete Application |
| 2. |
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The application asks basic business related questions about a firm's approach to risk management. Your information will be kept in confidence. Please contact RCS if you have any questions regarding the application.
 Adobe Acrobat will be required to view, print, and send the application. If you do not have the free software, you may download the latest version here.
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| 3. |
Send Application to RCS for Review |
| 3. |
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| Send Application to RCS for Review |
Complete and submit the WRC Application to RCS. Applications may be submitted via:
Email: wrc@riskcontrolservices.com
Fax: 713 461-2457
Mail: RCS Services, 5506 Mitchelldale, Houston, TX 77092
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| 4. |
Receive Response from RCS |
| 4. |
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| Receive Response from RCS |
RCS will conduct a review of the application and any other submitted materials to verify compliance with program requirements and become familiar with your specific business characteristics. A representative will contact you within 5 business days to consult with you on the next steps. You may be asked for additional information as part of the review.
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| 5. |
Undergo Compliance Assessment(s) |
| 5. |
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| Undergo Compliance Assessment(s) |
The total number of assessments will be based on your scope of operations. If a firm has only one office, only one assessment will be necessary. In the case of staffing firms with multiple offices, in addition to the corporate headquarters office, RCS will assess 20% of a firm’s branch offices, not to exceed 30 offices. Factors that may be considered in selecting branch offices for evaluation include geographic location, payroll, job classification, and overall risk factors.
Methodology
RCS will conduct onsite compliance assessment(s) to verify best practices. This operational evaluation consists of an interview with branch staff as well as a review of randomly selected client files, personnel records, and accident files.
The compliance assessment is broken into 10 distinct divisions:
1. Operating facilities
2. Pre-employment phase
3. Personnel records
4. Interview and employee selection
5. Orientation
6. Client safety programs, evaluations, and communication
7. Accident and injury investigations
8. Modified duty
9. Claims management
10. Miscellaneous
Mix of Business
The compliance assessment is designed to take into account the various disciplines that make up a staffing firm's payroll. The evaluation is composed of eight modules:
1. Core (used for all evaluations)
2. Clerical
3. Light industrial
4. Health care
5. Professional–technical
6. Skilled trades and crafts
7. Transportation and fleet safety
8. Hospitality and food service
Each staffing firm’s mix of business determines which modules are used. Because the core module represents practices applicable to all staffing operations, a minimum of two modules will be used for each staffing firm seeking certification. For example, if a firm’s payroll is 50% clerical and office staff placement and 50% light industrial placement, the core, clerical, and light industrial modules would be used.
Scoring
Each staffing operation evaluated is provided with an overall score, a score for each module, and a score relative to each of its business divisions. Certification requires that all assessments are scored 80% or higher. The final score is graded according to the following key:
| Excellent |
95% |
- |
100% |
Good  |
80% |
- |
94% |
Fair |
70% |
- |
79% |
Needs Improvement |
69% or less |
Reporting
RCS will compile the findings of the compliance assessment(s). Individual’s reports of findings and recommendations are made available to every client via RCS’ proprietary online reporting tool at www.riskcontrolservices.com.
(Fees Apply)
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Receive Training (optional) |
| 6. |
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| Receive Training (optional) |
In order to ensure understanding and implementation of the best practices comprising the WRC standard, RCS recommends elective training before or after compliance assessments are conducted. Statistically, 2 out of 3 new RCS clients do not meet the standard’s minimum requirements without investing in accompanying training.
The RCS Strategic Risk Management Training Workshop, geared for every member of the team from the CEO to administrative personnel, is a dynamic presentation of risk management as a vital business strategy. High energy consultants simultaneously educate and create buy-in necessary to achieve certification and profitability goals.
(Fees Apply)
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Additional Assessment(s) (If Necessary) |
| 7. |
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| Additional Assessment(s) (If Necessary) |
Successful certification requires that all compliance assessments conducted meet the 80% minimum criteria. In the event that a company’s scores are not consistent with this requirement, additional assessments will be necessary. Individual reports of findings and recommendations for each assessment are made available to every client via RCS’ proprietary online reporting tool at www.riskcontrolservices.com. RCS consultants are available to review assessments and consult regarding improvement.
Successful implementation normally requires 30 – 90 days. To ensure implementation, RCS recommends training for all clients.
(Fees Apply)
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Successful Certification |
| 8. |
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 Companies completing the Certification requirements will be designated as WRC Certified. Certificates will be issued by RCS within 14 business days of certification. Certified companies will receive access to the online Marketing Toolkit and authorization to utilize the WRC Certified logo in their marketing efforts.
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